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Terms and Conditions of Repair Service


Estimates are made in good faith and to the best of our ability with the information received. However, if we find unit requires substantial unforeseen spares then we will inform you of a new estimate and not proceed until you authorize that estimate. You have the option to decline at that point and we will return the camera as it was booked in.

Starting from the invoice date, all our repair work is covered by a 12-month warranty.


We are not responsible for film, tape, digital media, or batteries and bulbs left in equipment. Please make sure you have backed up any information.

Any dates quoted for completion of repair work, are approximate only and we shall not be liable for any loss whatsoever resulting from failure to meet such dates. We may postpone or cancel repair work at any time.

The Customer shall collect/pay for the repaired Goods from our store in Watford. If you wish to have your repair sent to you, an additional charge of £7.99 will be made to cover post (signed for service), insurance and packaging.

We may charge the Customer for storage if the Goods are not collected within 30 days of the date on which we notify the Customer (by phone, email or otherwise) that the Goods are available for collection.  Failure to collect and pay for the repair within 3 months may result in the Goods being sold in order to recoup our repair costs.

Where we agree to dispatch the Goods, the method of packaging and dispatch shall be at our discretion. Notification of damage must be communicated in writing to us within three days of delivery. Notification on non-delivery must be communicated to us in writing
within seven days of the dispatch note or invoice.

Payment of repairs shall be made before the Goods are removed from our premises or within 30 days of the date of notification.

We are not responsible for any expense, loss, or inconvenience as a result of a faulty repair, or delays in our repair service. However, if a repair is done improperly, it is covered under our warranty. Our warranty does not cover any damage inflicted on the equipment including, but not limited to impact, moisture and liquid, sand, high temperature, battery leakage, chemical corrosion, tampering, or any operation that would be abuse and/or contrary to the operating manual.

Goods in Trust for Repair

In respect of goods held in trust for the purposes of repair and awaiting said repair, the basis of settlement will be:

Cost of replacement camera with the same model, or if not in current production a similar model to the same specification less the known cost of the repair which was to have been undertaken, provided:

  1. The customer has owned the equipment since new.
  2. The cost of replacement less the known cost of repair does not exceed 50% of the new replacement cost.

Privacy policy

Where a customer is required to provide us with personal information such as email address and phone number, this information is used only to contact you about the repair service purchased for your equipment. It is never sold to any outside vendors or third parties for solicitation.

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